Terms of cooperation

How to contact us

Working with you is a pleasure for us – and to keep everything running smoothly and comfortably for both sides, let’s agree on a few rules:

• The best and preferred way to contact us is by email. That way nothing slips through the cracks and it is easier to keep track of what has been agreed.
• Please do not message us privately on social media, especially at weekends and outside working hours.
• We reply to messages on working days, usually within 24–48 hours.

Your projects matter to us – which is why we need the space to work on them with full focus.

If you need urgent technical support and we have signed an ongoing cooperation agreement, you can call or message us at any time, and we will do our best to help as quickly as possible!

Ordering printed materials

When preparing print materials for you, we take care of all the technical aspects.

However, please bear in mind that colours in print may differ from those you see on screen – this is due to the difference between the CMYK (print) and RGB (screen) colour spaces.

Two rounds of revisions are always included in the project price. Further rounds are possible but are charged additionally.

By proceeding to print, you confirm that you have reviewed the final version of the design and accept any differences resulting from the printing technology.

We will gladly advise you and suggest the best solutions so that you are satisfied with the final result.

Revisions

We understand that it is sometimes hard to define exactly what you want straight away – sometimes you need to see a few versions before you feel that’s “the one”. That’s completely normal!

Please remember, however, that every additional proposal takes our team’s time and effort – which is why:

• The project price always includes 2 rounds of revisions – a round of revisions is one set of changes that you send us in a single email after receiving the design. You collect all your comments at once, and we implement them in one go.
• Each further round is charged additionally (PLN 180 net per hour – graphic design and social media work; PLN 240 net per hour – website, automation and development work).
• Of course, we can keep working on the project for as long as you need.

We want you to be fully satisfied with the result.

We believe that by following these principles, our cooperation will remain enjoyable and clear for both sides.